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SPORTSCO Policy
- How to Order
- Payment Method
- Delivery Method
- Shipment & Delivery Process
- Delivery Tracking
- Warranty & Replacement
- Corporate Order
- Disclaimer
- How to Order
- 1. Place your order using one of the following channels:
- Order online through our website at http://sportsco.sg
Submit your order online at our website by:
> Selecting the item you’d like to purchase by clicking [add to cart]
> Proceed to checkout by clicking [proceed to checkout] on top right corner
> Indicate your details, collection / delivery and payment method
> Complete the checkout process
- Order by Email
Submit your order via email to us at sales@sportsco.sg - Note: Only online order submitted using our website's shopping cart will earn loyalty points. Order by email will not earn loyalty points since the loyalty points are automatically tracked by our website.
- Order online through our website at http://sportsco.sg
- 2. After placing order, we will contact you through sms to verify your order.
- For Bank Transfer Payment
- Please proceed to make payment. Our bank account number can be found in our order confirmation email.
- After you transfer the payment, please notify us via email to sales@sportsco.sg stating your name, date and time of transfer, and amount transferred.
- We will ship the order once we verify received of payment.
- Payment Method
-
Payment by Bank Transfer:
- Payment can be done via internet banking transfer, ATM transfer and cash deposit machine.
- With the new Fast And Secure Transfers (FAST) service, you can now make same-day transfer from one participating bank to another via internet banking without additional charge. Some of the participating banks are DBS, UOB, OCBC, POSB, HSBC, Citibank, Standard Chartered Bank, Maybank, CIMB etc
-
PayPal and Credit Card Payment:
- We accept PayPal and Credit Card payment. Credit Card payment will be processed through PayPal.
- We prefer to receive payment by bank transfer to keep our price low.
- However, we can understand that you may prefer to pay with PayPal or Credit Card. Hence, we provide these payment options subject to processing fee of 3.9% of the total order amount.
-
E-invoice under Vendors@Gov:
- We can bill using E-invoice under Vendors@Gov.
- Email us at sales@sportsco.sg to place your order.
- Delivery Method
-
- Singpost Registered Mail / Smartpac
- Qxpress, NinjaVan local courier or our own delivery
We do not deliver using Singpost Regular Mail (non trackable) as Singpost is known to lose regular mail from time to time and we do not want you to lose your order.
We reserve all rights to determine the appropriate delivery method for your order. - Shipment & Delivery Process
- We will ship your order after we have received your payment
- You will normally receive your order within the next 5 working days from the day we receive your payment
- On busy season, kindly allow more time for the courier to deliver your order
- We cannot deliver to area under Courier’s No Go Zone (the following list may not exhaustive as it may be updated from time to time by the courier): military camps, school hostels, hotels, change airport, sentosa, marina bay sands and others listed in http://sg.ta-q-bin.com/common/pdf/NoGoZone.pdf
- Delivery Tracking
- You can track your delivery using the tracking number provided in your order shipment confirmation email.
For Singpost Registered Mail / Smartpac: Track delivery online from http://singpost.com - For Qxpress local courier: Track delivery or re-schedule delivery online from http://qxpress.asia/eng/html/customer_tracking.html
- For NinjaVan local courier: Track delivery or re-schedule delivery online from http://ninjavan.co/en-sg or email support@ninjavan.sg
- Warranty & Replacement
- We offer minimum of 14-days warranty on manufacturing defect for all our products
- Manufacturing defect is an unintended defect during the manufacturing process that makes the product is not in a working condition.
- Manufacturing defect are normally found when you just open the box and inspect the product before using the product.
- We reserve the right to determine whether a defect is a manufacturing defect.
- As part of our Quality Control and minimize inconvenience, please be rest assured that we have checked each product to be in a good working condition before selling it.
- To make a warranty claim, please contact us at sales@sportsco.sg with email subject of Warranty Claim
- Replacement of product of parts can be made at our scheduled self collection venues with prior appointment.
- Any protective casing received with the product, such as plastic bag and boxes etc, should be returned along with the product in the original condition.
- In case the product is out of stock, we will offer you a refund or you can choose to wait until the product is in stock.
- We strictly do not offer refund.
- Corporate Order
- For corporate order and enquiry, please email us at sales@sportsco.sg
- Privacy Policy
- Please refer to our Privacy Policy page.
- Usage Disclaimer
-
Fitness training can result in serious or fatal injury. Risk of injury can be lessened when proper wear are used, equipment is maintained properly, safe technique, common sense & proper supervision are practiced. Safety first - always use proper wear and check the equipment before usage.
Buyers and users assume all risk of injury and disability. SPORTSCO will not be liable for any injury and disability sustained when using the product as we cannot and do not have any control on how the product is being used by the user and how safety measure is being practiced by the user. - All Rights Reserved
- SPORTSCO reserves all rights to update the terms and conditions stated in this page at anytime. If you have any other queries, please contact us at sales@sportsco.sg
By making a purchase from us, customers are considered agree with our policy and terms and conditions.
SPORTSCO will not be responsible and liable for any statement or promise made to our customers by third party vendors (such as courier) used during the fulfilment process of your orders since such statement or promise does not represent our company.
SPORTSCO reserves all rights not to respond to any customers who are abusive, rude and not polite in their communication to our staff be it verbally or in writing since we do not tolerate and condone such behaviour.
